We want you to be completely satisfied with your purchase from MaleBox UK. If for any reason you're not happy with your items, we offer a hassle-free returns process. Please read our returns policy below for full details.
Returns Policy
Eligibility for Returns
- Items must be returned within 30 days of receiving your order.
- Products must be unworn, unwashed, and in their original condition with all tags and packaging intact.
- For hygiene reasons, we cannot accept returns on underwear that has been worn or tried on without undergarments.
How to Return an Item
- Fill Out the Returns Form: Complete the returns form included in your package or download it from our website.
- Package Your Items: Place the items you wish to return in the original packaging, along with the completed returns form.
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Return the Package: Send your package to the following address:
MaleBox UK Returns
[Address Line 1]
[Address Line 2]
[City, Postcode]
Please ensure you retain proof of postage when returning your items.
Refunds
- Once we receive your returned items and verify they meet our returns policy criteria, we will process your refund.
- Refunds will be credited to the original payment method within 7-10 working days.
Exchanges
- Currently, we do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.
Faulty or Incorrect Items
If you have received a faulty or incorrect item, please contact our customer service team at [email] or call us on [phone number] within 7 days of receiving your order. We will arrange for a replacement or refund and cover any additional shipping costs incurred.
Non-Returnable Items
For hygiene and safety reasons, the following items are non-returnable unless faulty:
- Underwear that has been worn or tried on without undergarments
- Sale items marked as "final sale"
Returns FAQs
Q: Can I return items from different orders in one package?
A: Yes, you can return items from different orders in one package. Please ensure each order is accompanied by its respective returns form.
Q: Do I have to pay for returns?
A: Yes, customers are responsible for the cost of returning items. However, if you receive a faulty or incorrect item, we will cover the return postage cost.
Q: What if I lose my returns form?
A: If you lose your returns form, you can download a new one from our website or contact our customer service team for assistance.
Q: Can I return items purchased on sale?
A: Sale items can be returned unless marked as "final sale," in which case they are non-returnable.
Contact Us
If you have any questions or need further assistance, please contact our customer service team at [email] or call us on [phone number]. We’re here to help!