Terms and Conditions for MaleBox UK
1. General Conditions
1.1. By using the MaleBox UK website ("Site") and purchasing our products, you agree to comply with and be bound by these Terms and Conditions.
1.2. MaleBox UK reserves the right to amend these Terms and Conditions at any time without prior notice. It is your responsibility to review these terms periodically.
1.3. Access to the Site is permitted on a temporary basis, and we reserve the right to withdraw or amend the services without notice.
1.4. MaleBox UK is not responsible for any delays or interruptions to the Site. We may restrict access to parts or the entire Site for maintenance or updates.
2. Delivery
2.1. MaleBox UK offers various delivery options. Delivery times and costs will be displayed at checkout and may vary depending on the destination.
2.2. We aim to dispatch orders within 1-2 business days. Delivery times are estimates and not guaranteed.
2.3. MaleBox UK is not liable for any delay in delivery caused by external factors, such as customs clearance or postal delays.
2.4. If you have not received your order within the estimated delivery time, please contact our customer service team.
3. Returns and Refunds
3.1. If you are not satisfied with your purchase, you may return it within 30 days of receipt for a refund or exchange, provided the items are in their original condition, unworn, and with all tags attached.
3.2. To initiate a return, please contact our customer service team for a return authorization. Include your order number and reason for return.
3.3. The cost of return shipping is the responsibility of the customer unless the item is faulty or incorrect.
3.4. Once the return is received and inspected, we will process the refund to the original payment method within 7 business days. Refunds may take additional time to reflect in your account, depending on your bank.
4. Shipping
4.1. Shipping options and costs are provided at checkout. Free shipping may be offered on orders over a certain value, as indicated on the Site.
4.2. We ship internationally. Customs duties and taxes are the responsibility of the customer and may be charged upon delivery.
4.3. A tracking number will be provided once the order is dispatched. Please ensure the shipping address provided is accurate and complete.
4.4. MaleBox UK is not responsible for lost or stolen packages. If your package is lost or damaged, please contact us to assist with a claim to the shipping carrier.
5. Payment
5.1. Payments can be made securely via the methods provided on the Site. Prices are listed in GBP and include VAT unless otherwise stated.
5.2. If payment is declined, the order will not be processed. Please ensure your billing information is correct and contact your bank if issues persist.
5.3. Promotional codes and discounts must be applied at the time of purchase. They cannot be applied retroactively.
6. Intellectual Property
6.1. All content on the Site, including text, images, logos, and designs, are the property of MaleBox UK and are protected by intellectual property laws.
6.2. Unauthorized use of any content from the Site is prohibited. You may not reproduce, distribute, or modify any content without prior written consent from MaleBox UK.
7. Privacy Policy
7.1. MaleBox UK is committed to protecting your privacy. Please refer to our Privacy Policy for information on how we collect, use, and safeguard your personal data.
7.2. By using the Site, you consent to the collection and use of your information as outlined in our Privacy Policy.
8. Limitation of Liability
8.1. MaleBox UK will not be liable for any indirect, incidental, or consequential damages arising from the use of the Site or the purchase of products.
8.2. Our liability is limited to the value of the products purchased and any applicable shipping costs.
9. Governing Law
9.1. These Terms and Conditions are governed by the laws of England and Wales. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts of England and Wales.
10. Contact Information
10.1. For any questions or concerns about these Terms and Conditions, please contact our customer service team at [email address] or [phone number].